Meta’s Muse AI agent blocked from using Amazon.com

Users of Meta’s AI assistant Muse began seeing an error on Sunday night when they tried to buy goods on Amazon.com. The message said that continued access by an unauthorized AI agent violated Amazon’s Conditions of Use, which customers had agreed to.

As a result, people attempting to shop on Amazon.com through Muse will need to find another way to buy those goods. The block highlights a tension between two technology companies. Amazon has its own group of foundation models and one of the internet’s most popular inference platforms, so it may have little reason to open its marketplace to Muse.

There are also operational risks. If Muse places a bad order, Amazon could be left to handle complaints from both the customer and the vendor. Muse has one of the lower hallucination rates among AI models, according to the source, but that rate is still far from zero.

Amazon may see an opportunity in agent-driven commerce, but it could choose to wait a few more release cycles before introducing such a service. The source does not say how long the block will remain in place.