Nynäshamn Tests AI Assistant for Municipal Information

Nynäshamn has launched a test version of an AI assistant on its municipal website to help residents find public information.

Since September 1, the assistant has answered general questions about social services, elderly care, and support for children, families, and people with disabilities. The municipality plans to expand the service so it can guide users to information across the entire website.

The assistant cannot handle personal data or individual cases. Residents seeking help with a specific matter must contact the municipality’s contact center or use one of its e-services.

Nynäshamn municipality says the assistant has undergone quality checks, but its answers may still be incorrect because the service is being tested. During the test period, the municipality will assess how well it works and make improvements if needed.

The municipality developed the assistant in close cooperation with technology provider Sitevision and contributed feedback for further development of the service.