PNY Denies RTX 5090 Warranty Claim Over Power Cable

Wccftech reports that PNY denied a warranty claim for an RTX 5090 after its 12VHPWR connector melted. The owner said the graphics card suffered a hardware failure while idle.

According to the report, PNY said the card had not been used with a power cable or adapter supplied with the graphics card. The owner said no adapter or splitter was used. The summary does not identify which cable was connected.

The owner also said they could find no clause covering this requirement in PNY’s published warranty documentation. The report does not provide the relevant documentation or PNY’s response to the owner’s account, so the circumstances of the denial cannot be independently confirmed from the source summary.

Power supply manufacturers recommend using their own native 12VHPWR cables with graphics cards such as the RTX 5090, according to the report. It does not identify those manufacturers or say whether that recommendation was part of PNY’s warranty decision.