OpenAI investigates ChatGPT image-generation and file-upload failures

OpenAI is investigating an ongoing incident affecting image generation and file uploads in ChatGPT.

Users have reported on DownDetector that ChatGPT hangs or freezes when they try to upload a file. Others see errors after submitting image-generation prompts. OpenAI said the incident is also affecting the Images API, with an increase in failed requests reported after its previous update.

The company said file-upload processing is also failing or taking longer than expected. Some files may appear to have uploaded but remain unavailable while they are processed, while other uploads may fail outright.

OpenAI said it is applying mitigations and assessing their effect. It warned that some image requests may still fail and said it would provide another update as more information becomes available.

The reported problems affect core ChatGPT functions, but the source does not specify the total number of affected users, the cause of the incident, or when full service will be restored.