OpenAI’s Dot agent pairs workplace tools with everyday tasks

OpenAI’s Dots are AI agents designed to use software through a cloud computer. In a hands-on test for The Verge, Allison Johnson found the product felt more like workplace software than a personal assistant, though it could also attempt everyday tasks such as ordering dinner.

Dots have customizable names and anthropomorphic avatars. OpenAI says users will be able to have multiple Dots in the future, but Johnson had access to one. Its virtual machine could use apps including Blender and GIMP, and the agent could also access her computer through the desktop ChatGPT app. OpenAI is initially offering Dots to users on its highest-tier accounts, including a $100-per-month Pro account.

Johnson’s tests had mixed results. Dot nearly scheduled an internet service installation, but needed her to complete a human check and stopped at a request for bank details. It failed to find a free tour at a coworking space, got stuck in a security-check loop on her Ikea account, and could not access a local restaurant’s ordering page. Johnson said it needed more manual input and browser takeovers than other agents she had tested.

Dot worked better on a website Johnson controlled. It produced a streamlined redesign and prepared a new version after she described requested changes over a 10-minute phone call. Johnson found it more useful once it had access to her computer, while noting the design still needed work.